Support
Get back to your moments and notes.
Try these checks first when a recording, transfer, transcript, or note does not look right.
Troubleshooting
Recording does not start
Confirm microphone permission for ModMem, open the Watch app, and check available battery and storage. If the control remains unavailable, restart both apps.
A transfer is still waiting
Keep Apple Watch and iPhone nearby with Bluetooth and Wi-Fi enabled. Open ModMem on iPhone and allow queued segments time to finish transferring.
A transcript is missing
On-device speech recognition depends on language and system support. Keep the source audio, confirm the selected language, and try processing again on iPhone.
App support
Include your iPhone model, Apple Watch model, and OS versions when possible.
support@unrem.com
Privacy questions
Ask about recording data, on-device processing, permissions, or deletion.
privacy@unrem.com